More details of the services we provide...........................

Jewellery Parties

If you are located in the South East of the UK and can gather a few friends who are interested in seeing our constantly updated collection in your home, do contact us via the contact form. We bring the jewellery and table set-up; you can provide the guests. Have a get together and have some fun! You’ll have a great time and it’ll be a perfect chance to try on some bespoke designer jewellery without any pressure to purchase. All guests are entitled to a 10% discount on items purchased on the day.

Host a jewellery party and you might find yourself earning the piece of jewellery/jewellery set you are interested in. For instance:

• For completed party sales over £250:  you would be entitled to 25% discount on any *single advertised item of your choice!
• For completed party sales over £500: you would be entitled to 50% discount on any*single advertised item of your choice!
• For completed party sales over £750: you would be entitled to 75% discount on any *single advertised item of your choice!
• For completed party sales over £1,000; you would be entitled to any *single advertised item of your choice free!

If you have any enquiries; please do not hesitate to contact our support team.

 * single advertised item of your choice! (This could be a necklace, bracelet & earrings set worth £150.00, if priced as a single item)

Bespoke Orders

If you like one of our designs, and would prefer it in a different colour or size, or you have your own design ideas/gems, please contact us for a bespoke order and a no obligation quote. Describe the type of design you require (perhaps reference similar items/components on the website) and state your budget. We will then contact you via email to inform you whether or not it would be possible to make your design, and approximately how much it would cost. We require a 50% non-refundable deposit for this service.

Bespoke orders can be made in sterling silver & 9ct, 18ct gold, gold fill (see below) or vermeil gold (see below).

We will ensure our best to reproduce items with exactly the same shape, size or colour components, though this cannot be guaranteed as we specialise in unique limited edition designs and may only have 1-2 items in stock.

We endeavour to complete bespoke orders as soon as possible, depending on the materials required and the complexity of the design. Orders could be ready within a week with a maximum completion time frame of no more than 5 weeks.

Do note that Items made to order cannot be refunded or exchanged as these pieces are made to the customer's own specifications and may not be suitable for resale on the website. This also applies to items listed on the website that have been modified to the customer's own specifications.

Prices

Prices shown on the site are in pounds sterling (GBP) and are inclusive of VAT. All transactions and prices are taken in pounds sterling.

How to pay

Payment can be made by using a secure Paypal Shopping Cart. Paypal is the world's leading online payment provider, see http://www.paypal.com/.

https://www.paypal.com/uk/cgi-bin/webscr?cmd=_display-approved-signup-countries.

Delivery Information

We operate free UK delivery on our standard orders. This usually takes 3-5 working days from dispatch. Delivery times may be extended during certain busy periods. Please note that in the rare instance of non delivery; we will need to wait 21 days from dispatch before we can investigate the non-arrival of an item.

Next day (Special Delivery) is available for UK ONLY and is charged according to the purchased item(s) weight.   Please advise when making the purchase.

Orders are delivered by Royal Mail/parcel force and require a signature. Due to this we are unable to deliver to PO Box addresses.

For delivery to the rest of the world, rates are according to the purchased item(s) weight and the country. Please contact us for more information.

Returns Policy  

All of our jewellery carries a full money back guarantee. Items purchased at http://www.deronke.co.uk/can be returned unworn within 7 days of receipt, for a full refund.

Please note that postage fees will not be refunded.

Under no circumstance are we able to accept the return of earrings in compliance with current Health & Hygiene regulations.

Special orders, custom made, i.e. bespoke & clearance items are non-refundable.

All other items you order from us can be returned within seven days for a full refund or exchange. Please ensure that the goods are in perfect condition, unused and in their original packaging.

Exchanges are subject to product availability. Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

Email our customer service (mail@deronke.co.uk) providing details of your order and returns and we will issue you with a Returns Number. All returned items must have a returns number (RN). Unidentified returns will be returned to the sender. Remember to include your name and address and whether you would like a refund or exchange.

We request that all goods are returned within 5 days of receiving your RN.

We will then be happy to make a refund/exchange providing the items are returned as stated above.

In the UK, all returns must be shipped by 1st class, registered post in order to secure the delivery.

For Europe and Worldwide orders, please return by UPS/FEDEX/DHL or Express Registered mail. We are unable to accept responsibility for the non-arrival of returned goods unless sent as stated.

For all returns you will be required to arrange and pay for the return of the item/s to us.

When returning items you are strongly recommended to obtain proof of posting.

We cannot accept responsibility for jewellery lost in transit. Returned items arriving damaged, or lost, will not be credited. 

Sterling Silver

Sterling silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals, usually copper.

Fine silver (99.9% pure) is generally too soft. In Sterling the silver is usually alloyed with copper to give strength. Other metals can replace the copper, usually with the intent to improve amongst other things its resistance to tarnish. These replacement metals include germanium, zinc, platinum as well as a variety of other additives including silicon and boron. A number of alloys claiming tarnish resistance have appeared in recent years sparking heavy competition between the various manufacturers and their different formulations. No one alloy has emerged as an industry leader or standard and ongoing alloy development is a very active area.

Sterling Silver Patina

Sterling silver jewellery that is worn continually often develops a lovely patina, a kind of glow combined with darkened areas. If you like the look, leave it alone. If you prefer a bright and shiny look for your sterling silver, use polish to restore the jewellery to its original appearance.

Gold filled jewellery

Gold filled jewellery (also called ‘gold overlay’ or ‘rolled gold plated’) consists of several mechanically bonded layers. A non-precious base is covered with the outside layer of at least 10 carat gold.

Vermeil Jewellery

Vermeil gold consists of a sterling silver base that is chemically bonded with 18 carat or higher gold. The finish looks so much like solid gold that, except for the price, it is difficult to tell the difference. This is more expensive than gold filled gold.